Privacy Policy

Titan Floor Systems (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit titanfloorsystems.ca (the “Site”) or contact us. By using the Site, you agree to this policy.

Information We Collect

Information you provide. When you submit our quote or contact form, we collect the details you give us — such as your name, phone number, email address, project address, project details, and any other information you choose to share.

Information collected automatically. When you visit the Site, some information is collected automatically through cookies and similar technologies, including your IP address, browser and device type, pages viewed, links clicked, and the website that referred you. This is collected through the advertising tools described below.

How We Use Your Information

We use your information to:

• Respond to your quote requests and inquiries;
• Provide our flooring and coating services and follow up with you;
• Operate, maintain, and improve the Site;
• Deliver and measure advertising, including showing relevant ads on platforms such as Facebook and Instagram.

Cookies and Tracking Technologies

We use cookies and tracking technologies to run the Site and support our advertising. These include:

• Meta (Facebook) Pixel — helps us measure the effectiveness of our advertising and show relevant ads to people who have visited the Site, on Facebook, Instagram, and related platforms.

You can control or disable cookies through your browser settings, and you can manage ad personalization through your Facebook and Instagram ad settings. Disabling cookies may affect how the Site functions.

Third-Party Services

We use trusted third-party services to operate the Site and our business, and your information may be processed by them on our behalf:

• Web3Forms — processes and delivers submissions from our contact/quote form.
• Meta Platforms (Facebook/Instagram) — advertising and measurement.
• Our website hosting provider — hosts and serves the Site.

Each provider handles data according to its own privacy policy.

How We Share Your Information

We do not sell your personal information. We share it only with the service providers listed above as needed to operate our business and the Site, or when required by law.

Data Retention

We keep your personal information only as long as necessary to respond to your inquiry, provide our services, and meet our legal and business obligations, after which we securely delete or anonymize it.

Your Rights

Under applicable Canadian privacy law (including PIPEDA), you have the right to access the personal information we hold about you, request corrections, request deletion, and withdraw your consent. To exercise any of these rights, contact us using the details below.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

The Site may contain links to third-party websites, such as our social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children’s Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest version. Changes are effective when posted on this page.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at: